Privacy Policy

WIMIRA DIGITAL TECHNOLOGY PVT LTD ("Wimira," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

These terms and this privacy policy also apply to all SaaS products operated by WIMIRA DIGITAL TECHNOLOGY PVT LTD, including our CRM and WhatsApp automation platform hosted on subdomains such as https://crm.wimira.com/

Information We Collect

We may collect the following information:

a) Personal Information

When you fill out a contact form, career inquiry, or service request, you may provide:

  • Name
  • Email address
  • Phone number
  • Company name
  • Inquiry or project details

b) Non-Personal Information

We may collect technical data automatically including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Website usage behavior

How We Use Your Information

We use personal data only to:

  • Respond to inquiries & service requests
  • Improve website performance and user experience
  • Communicate business updates (if requested)
  • Provide customer support

WhatsApp Business, Messaging & AI Processing

For our CRM and WhatsApp automation products (including platforms hosted on subdomains such as https://crm.wimira.com/), we process customer and end-user data such as WhatsApp phone numbers, message content, timestamps, and conversation metadata to:

  • deliver and receive business messages through the official WhatsApp Business Platform and approved service providers.
  • Wimira acts solely as a data processor on behalf of its business customers. Businesses remain the data controllers of their customer information.
  • provide customer support automation, FAQ responses, and workflow routing, and
  • enable our business customers to view, search, and manage their customer conversations

Message content and conversation history may also be processed by AI models (for example, OpenAI or similar providers) only for the purpose of providing business-related responses and automation on behalf of our customers, such as answering FAQs, checking order status, or routing queries to human agents. We do not use message content to build general-purpose public AI models.

Important Notice: We do not sell or rent user information to any third party.

Data Protection & Security

We employ reasonable security safeguards to protect your personal data. However, no online transmission or data storage system is 100% secure. We continuously update our security measures to maintain the highest standards of data protection.

Cookies

Cookies may be used for traffic analysis and improving site functionality. You may disable cookies in your browser settings if preferred. Most modern browsers allow you to control cookie settings through your privacy options.

External Links

Our website may contain links to third-party websites. Wimira is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

Data Sharing

We only share personal information when required:

  • By law enforcement or government authorities
  • To protect Wimira's legal rights

Policy Changes

We may update this policy occasionally. Continued use indicates acceptance of any changes.

Contact

For privacy concerns, contact us at:

support@wimira.com

WhatsApp